Additional Agent Resources

Insurance Group - Service

There are more than 2,000 employees in the Service Organization of the Insurance Group, and they are located in more than 150 offices nationwide. This includes the New York Home Office; Service and Underwriting centers in Atlanta, Cleveland, Dallas, Minneapolis and San Ramon; and General Offices and Sales Offices throughout the country. They provide new business and in-force customer service for life insurance and annuity products sold through our Agency channel and also support the NYLIFE Securities brokerage platform. The primary goal of our Service Organization is to deliver best-in-class service to Agents and clients in a cost-effective manner. The San Antonio General Office has 7 employees to assist the agents.


Administrative Manager 



Michael Willis                                           FLMI, AIAA, AIRC PCS, ARA                       Phone: (210)-321-1411                                  Email:                                     

Michael started his career at New York Life in July 1998 as an Administrative Manager Trainee in the Houston General Office. He was promoted to the Administrative Manager of the West Texas General Office in April 1999 and was transferred to the same position in the Montgomery General Office in March 2002. In July 2011, Michael was promoted to the Administrative Manager position in the San Antonio General Office. 

Michael earned a Bachelor's of Business Administration in Finance from Lamar University in 1995. In addition, Michael has earned several insurance industry designations, including Fellow, Life Management Institute (FLMI), Associate, Insurance Agency Administration (AIAA), Associate, Insurance Regulatory Compliance (AIRC), Professional, Customer Service (PCS), and Associate, Reinsurance Administration (ARA).

Michael and his wife Susan live in Fair Oaks Ranch, Texas and have a daughter named Katelyn.


Latino Market Manager 



Daniel Aranda
Latino Market Manager
Phone: (210) 321-1429 

Daniel Aranda is a Senior Associate representing the Latino Market in the New York Life General Office in San Antonio. As the Latino Market Manager, Daniel looks to recruit and develop Latino Leadership in the San Antonio General Office as well as help agents leverage the New York Life brand through a variety of marketing resources and local events to connect more effectively with potential clients in the Latino Market.